A little help.
Back to the rush.
Questions about a round, nearby multiplayer, or a purchase? We’re here to help.
Contact support
Email your iPhone model, iOS version, app version, and a short description of what happened. Screenshots help—please hide personal details.
Email supportphoenixremote.support@gmail.com
Never send your Apple Account password or payment card details.
Frequently asked questions
How does the timer work?
Timed games start with 45 seconds. Correct words add 3 seconds, incorrect complete-word guesses deduct 3 seconds, and skipping deducts 2 seconds. Practice is untimed.
How do free hints work?
Each campaign level includes 1 free clue, shared across retries. Letter reveals include 3 free uses per rush tier: Explorer, Adventurer, Challenger, and Master. Extra help uses purchased credits. Multiplayer gives everyone equal free help and does not use paid hints.
What is included in a purchase?
The Clue Pack adds 25 word clues. The Reveal Pack adds 25 letter reveals. These are optional consumable purchases, not subscriptions. The shop shows the price for your App Store region before Apple asks you to confirm.
The shop says unavailable. What should I do?
Check your internet connection, tap Refresh shop, and confirm in-app purchases are allowed in Screen Time settings. Update the app and try again later. If it continues, email support with your app version and a screenshot. Opening the shop does not charge you.
I paid but do not see my credits.
Reopen the app while online so it can process unfinished Apple transactions. Check your Apple purchase history. If the charge completed but credits are missing, contact support. Do not buy another pack just to troubleshoot. Request refunds through Apple’s Report a Problem page.
Can I restore hints or move progress to another phone?
Progress and hint balances stay on your device. The game does not provide account-based or iCloud synchronization. Used consumable hints cannot be restored, and transferring unused balances to another device is not supported. Contact support before reinstalling to troubleshoot a balance problem.
How do I play with nearby friends?
Keep devices nearby with Wi-Fi and Bluetooth enabled and allow Local Network access. One player chooses Host; others choose Join and select the room or scan its QR code. The host starts when everyone has joined. Use the same app version on all devices. If discovery fails, connect all devices to the same Wi-Fi network. The app does not enable Personal Hotspot automatically.
Why does the app ask for camera access?
The optional camera permission is for scanning multiplayer room codes. You can join manually instead. The app does not save or upload camera images. Change Camera and Local Network permissions in iOS Settings.
I found an incorrect word or clue.
Email the word, clue, and rush tier or level where you saw it. Reports help improve the word bank.
See our Privacy Policy for information about your data.